Return & Refund Policy

At UVVOX.com, customer satisfaction is our priority. We are committed to providing genuine, original products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day return policy on eligible products.

1. Return Period

Customers can request a return within:

14 days from the date of receiving the order.

To be eligible for a return, the product must meet the conditions below.

2. Return Conditions

Products must be:

✅ Unused and in original condition
✅ Returned with original packaging, accessories, manuals, and tags (if applicable)
✅ Not damaged, altered, or showing signs of use
✅ Accompanied by proof of purchase or order details

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

  • Opened perfumes
  • Opened skincare and personal care products
  • Used accessories or consumable items

3. Products Not Eligible for Return

Returns may not be accepted for:

  • Products damaged due to customer misuse
  • Items without original packaging
  • Products that have been used or modified
  • Clearance, discounted, or special-order items (unless defective)

4. How to Request a Return

To request a return:

  1. Contact our customer support team within 14 days of delivery.
  2. Provide your order number and reason for return.
  3. Share photos or videos if the product is damaged, incorrect, or defective.
  4. Our team will review your request and provide return instructions.

5. Return Shipping

  • If the product is wrong, damaged, defective, or different from what was ordered, UVVOX.com will assist with the return process.
  • If the customer changes their mind or orders the wrong product, return delivery charges may apply.

Return approval is required before sending any product back.

6. Refund Policy

Once we receive and inspect the returned product, we will notify you about the refund status.

Approved refunds will be processed:

  • Through the original payment method where applicable.
  • For Cash on Delivery (COD) orders, refunds will be arranged through an agreed payment method.

Refund processing time may vary depending on the payment method and banking service.

7. Exchange Policy

If you receive:

  • A damaged product
  • A wrong product
  • A defective product

We will provide assistance with replacement or exchange, subject to product availability.

8. Internationally Sourced Products (Dubai Orders)

Some UVVOX.com products are sourced from Dubai after customer orders are confirmed. Due to international shipping arrangements, returns for change-of-mind purchases may involve additional processing time and conditions.

We recommend customers confirm product details before placing an order. Our support team is always available to help with product information before purchase.

9. Customer Support

Your trust is important to us. Our Tanzania and Dubai support teams are available to assist you with any return, refund, or product-related questions.

UVVOX.com
Authentic Products. Trusted Service. Customer Satisfaction.