Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, unworn, with original tags and packaging, and you must provide proof of purchase.
To start a return, please contact us at uvvoxonline@gmail.com. Returns must be sent to the following address:
ETS JERRY
Bonabéri, Douala, Cameroon
📞 +237 6 74 47 47 84
Once your return is approved, we will provide instructions for return shipping. Items sent without prior approval will not be accepted.
📦 Damaged or Wrong Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
🔁 Exchanges
The fastest way to get a replacement is to return your item first and place a new order after approval.
🚫 Non-Returnable Items
Certain items cannot be returned, including:
- Sale items
- Gift cards
- Personalized or custom products
- Personal care and hygiene products
💳 Refunds
Once we receive and inspect your return, we will notify you of approval. Approved refunds will be processed within 10 business days to your original payment method. Bank processing time may vary.
If more than 15 business days pass after approval, please contact us.
