Refund policy
Return & Refund Policy
Last updated: August 31, 2026
At UVVOX, we want you to be satisfied with your purchase. If you receive an incorrect, defective, damaged, or otherwise eligible item, please contact us as soon as possible so we can assist you.
1. Return Period
You may request a return within 30 days of receiving your order, subject to the conditions below.
To be eligible for a return, the item must:
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Be unused and unworn.
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Be in the same condition in which you received it.
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Include all original tags, accessories, manuals and packaging, where applicable.
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Include your receipt, order number, or other proof of purchase.
Products that do not meet these conditions may not be eligible for a refund or return.
2. How to Request a Return
To request a return, please contact us at:
Email: uvvoxonline@gmail.com
Phone: +255 621 178 713
Please include:
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Your order number
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Product name
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Reason for the return
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Photos or videos, if the product is damaged, defective or incorrect
Please do not send an item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.
Return Address
UVVOX | John Shop
Muheza & Aggrey St
Dar es Salaam 36125
Tanzania
Phone: +255 621 178 713
3. Damaged, Defective or Incorrect Items
Please inspect your order immediately after receiving it.
If your product is:
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Damaged during delivery
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Defective
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Different from the product you ordered
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Missing an item or accessory
please contact us as soon as possible, preferably within 48 hours of delivery, with photographs or video showing the issue.
We will review the issue and, where appropriate, offer a replacement, refund or other suitable solution.
4. Non-Returnable Products
For hygiene, safety and product-quality reasons, certain products may not be eligible for return once opened or used.
These may include:
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Opened or used perfumes
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Opened or used skincare and beauty products
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Personal-care and hygiene products
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Products with broken seals
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Customized or personalized products
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Products damaged after delivery due to misuse
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Gift cards
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Items specifically identified as non-returnable at the time of purchase
If you are unsure whether a product is eligible for return, please contact us before sending it back.
5. Sale and Promotional Items
Unless the product is defective, damaged or incorrectly supplied, sale, clearance or promotional items may be non-returnable.
Any specific return conditions displayed on the product page at the time of purchase will also apply.
6. Exchanges
If you wish to exchange an item for another product or variant, please contact us first.
Where an exchange is not available, you may be required to return the original item and place a new order for the replacement product.
7. Return Shipping
If the return is due to an incorrect, defective or damaged product supplied by UVVOX, we may arrange or reimburse reasonable return shipping costs, subject to our approval.
For returns due to a change of mind or other reasons not caused by UVVOX, the customer may be responsible for return shipping costs.
Return shipping arrangements and costs will be communicated to you when your return request is approved.
8. Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, the refund will generally be processed to your original payment method within 10 business days.
Please note that your bank, card issuer or payment provider may require additional time to process and display the refund in your account.
If you have not received your refund after 15 business days from the date we confirm that your refund was processed, please contact us:
9. Refund Amount
Where a refund is approved, the amount refunded may depend on the reason for the return and the applicable return conditions.
Original delivery charges may not be refundable where the return is due to a change of mind or circumstances unrelated to an error or defect on our part, unless otherwise required by applicable law.
10. International Orders
For international orders, customs duties, import taxes and other charges imposed by the destination country may be non-refundable, subject to applicable law and the specific circumstances of the order.
Customers are responsible for complying with applicable import requirements in their country.
11. European Union Consumer Rights
If you are a consumer located in the European Union and your purchase is subject to applicable EU consumer-protection laws, you may have a 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.
This statutory right is separate from UVVOX's voluntary 30-day return policy.
Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country.
12. Contact Us
For any questions regarding returns, refunds or exchanges, please contact:
UVVOX
Email: uvvoxonline@gmail.com
Phone: +255 621 178 713
Return Address:
UVVOX | John Shop
Muheza & Aggrey St
Dar es Salaam 36125
Tanzania
