Terms of service

 

Terms of Service

Last updated: August 31, 2026

Welcome to UVVOX. These Terms of Service ("Terms") govern your access to and use of the UVVOX website, online store, products and related services ("Services").

In these Terms, "UVVOX", "we", "us" and "our" refer to UVVOX.

UVVOX's online store is powered by Shopify, which provides the technology that enables us to operate our online store. However, purchases made through the store are transactions between you and UVVOX.

By accessing or using our website, creating an account, or placing an order, you agree to these Terms and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Accounts

You must be legally capable of entering into a binding agreement under the laws applicable to you in order to use our Services and purchase products from UVVOX.

When using our Services or placing an order, you may be required to provide information including your name, email address, telephone number, billing information and delivery address.

You agree that all information you provide is accurate, complete and current.

If you create an account, you are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

You must not sell, transfer or otherwise assign your account to another person.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings and other factors.

Product information, availability, specifications and prices may be changed or updated without notice.

UVVOX reserves the right to discontinue products or limit quantities available for purchase.

Where applicable, product packaging, labeling or appearance may differ slightly from images shown on the website.

3. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

UVVOX reserves the right to accept, reject, cancel or limit an order for reasonable reasons, including:

  • Product availability

  • Pricing or listing errors

  • Suspected fraudulent activity

  • Payment issues

  • Incorrect customer information

  • Delivery restrictions

  • Violation of these Terms

If we cancel an order after payment has been received, we will arrange an applicable refund.

Once an order has been accepted and processed, cancellation may not always be possible.

Your purchases are subject to our Return & Refund Policy.

4. Customer Responsibility

You agree to provide accurate information when placing an order.

You are responsible for checking your order details, including:

  • Product selection

  • Quantity

  • Delivery address

  • Telephone number

  • Email address

  • Payment information

UVVOX is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

5. Prices and Payments

All prices displayed on the website are subject to change without notice.

The applicable product price will generally be the price displayed at the time the order is placed and confirmed.

Depending on the order and destination, additional charges may apply, including delivery charges, applicable taxes, customs duties, import charges or other government charges.

Any such charges will be communicated or applied where applicable.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the selected payment method.

UVVOX reserves the right to refuse or cancel transactions where payment cannot be properly authorized or where fraudulent activity is suspected.

6. Shipping and Delivery

Delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Courier or shipping delays

  • Customs procedures

  • Incorrect delivery information

  • Weather or other events outside our control

  • Public holidays

  • Regulatory requirements

  • Other circumstances beyond UVVOX's reasonable control

For international orders, customs duties, import taxes and other destination-country charges may apply.

Where such charges are applicable, the customer may be responsible for paying them unless otherwise stated at checkout.

Risk relating to an order may transfer in accordance with applicable law and the agreed delivery arrangements.

7. Returns, Refunds and Exchanges

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights that apply under applicable law.

8. Damaged, Defective or Incorrect Products

Customers should inspect their order upon delivery.

If you receive a damaged, defective or incorrect product, please contact UVVOX as soon as possible with your order details and appropriate photographs or video evidence.

We will review the issue and, where appropriate, provide a replacement, refund or another suitable solution in accordance with our Return & Refund Policy and applicable law.

9. Intellectual Property

All content available through the UVVOX Services, including but not limited to:

  • UVVOX trademarks and logos

  • Product and service names

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Videos

  • Audio

  • Website design

  • Page layouts

  • Reviews and other website content

is owned by UVVOX, its affiliates, licensors or other respective rights holders and may be protected by applicable intellectual-property laws.

You may use the website for personal and lawful purposes only.

You may not reproduce, copy, distribute, modify, publish, sell, exploit or create derivative works from our website content without prior written permission, except where permitted by applicable law.

10. Customer Reviews and Feedback

If you submit a review, comment, photograph, video, suggestion, idea or other content to UVVOX ("Feedback"), you grant UVVOX a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, display and distribute that content for legitimate business purposes, including improving and promoting our Services.

You represent that you have the necessary rights to submit such content.

You must not submit content that:

  • Is false or misleading

  • Infringes another person's rights

  • Contains unlawful or abusive material

  • Contains malicious software

  • Impersonates another person

  • Violates applicable law

UVVOX reserves the right to remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, services or tools.

UVVOX does not control and is not responsible for third-party websites, services, content, products or practices.

Your use of third-party services is subject to the relevant third party's terms and policies.

12. Shopify

UVVOX's online store is powered by Shopify.

Shopify provides the technology platform used to operate our online store, but purchases made through the UVVOX website are transactions between you and UVVOX.

Shopify is not responsible for the products sold by UVVOX or for the fulfillment of purchases made from UVVOX.

13. Privacy

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

Please review the Privacy Policy before using our Services.

14. Prohibited Uses

You may use our Services only for lawful purposes.

You must not:

  • Violate applicable laws or regulations

  • Commit fraud or engage in fraudulent activity

  • Attempt to gain unauthorized access to our systems

  • Interfere with the operation or security of our website

  • Upload malicious code, viruses or harmful software

  • Impersonate another person or business

  • Use our Services to distribute spam or unlawful content

  • Infringe intellectual-property rights

  • Collect personal information from other users without authorization

  • Use automated systems to abuse, disrupt or overload our Services

  • Attempt to circumvent security measures

  • Resell or commercially exploit our Services or website content without authorization

We may suspend or terminate access to our Services where we reasonably believe that these Terms have been violated.

15. Errors and Omissions

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping information or other content.

UVVOX reserves the right to correct such errors and, where appropriate, cancel or modify an affected order.

If payment has already been received for an order that is cancelled, an applicable refund will be provided.

16. Disclaimer

To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure or error-free.

Product information is provided for general informational and purchasing purposes and should not be interpreted as professional medical advice.

For skincare, beauty or personal-care products, customers should review product labels, ingredients, warnings and instructions before use.

If you have concerns regarding the suitability of a product for you, seek appropriate professional advice before using it.

Nothing in these Terms excludes or limits any warranty, right or remedy that cannot legally be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, UVVOX will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Services or purchase of products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising from your unlawful use of the Services, your violation of these Terms, or your violation of another person's rights.

This provision does not apply to the extent that the relevant loss results from UVVOX's own unlawful conduct or liability that cannot legally be excluded.

19. Termination

UVVOX may suspend or terminate your access to the Services if you materially violate these Terms or engage in fraudulent, unlawful or abusive activity.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

20. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

21. Changes to These Terms

UVVOX may update these Terms from time to time.

The latest version will be posted on this page with the updated date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to UVVOX's operating entity and the applicable jurisdiction, subject to any mandatory consumer-protection laws that apply to you.

Nothing in this section is intended to deprive consumers of mandatory rights provided by the laws applicable to their transaction or place of residence.

23. Contact Information

Questions regarding these Terms of Service can be sent to:

UVVOX

Email: uvvoxonline@gmail.com
Phone: +255 621 178 713

Return / Customer Service Address:
UVVOX | John Shop
Muheza & Aggrey St
Dar es Salaam 36125
Tanzania

24. Related Policies

The following policies may also apply to your use of the UVVOX Services:

  • Privacy Policy

  • Return & Refund Policy

  • Shipping & Delivery Policy

  • Cancellation Policy

Where required by applicable law, mandatory consumer rights will take precedence over conflicting provisions in these Terms.